Avenue launches without an internal returns premises, so return handling must be approved before anything is sent back.

• Personalised, made-to-order, or custom-approved items are not eligible for change-of-mind returns unless required under applicable law.
• If an item arrives damaged, defective, or materially different from what you ordered, contact us and include your order number plus photos where helpful. We may offer a replacement, store credit, or refund depending on the problem and the supplier path.
• Non-personalised items are handled case by case based on condition, timing, supplier options, and the underlying order facts.
• Do not send a return until Avenue confirms the correct return or resolution path.

Nothing on this page limits rights you may have under Australian Consumer Law.